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What’s wrong with your floor or countertop?
You may not know whether you need cleaning, honing, polishing or repair — but you know what you see. Tell us what it looks like and we’ll help you understand it, and whether it can be restored.
Dull? Cloudy? Etched? Stained? Scratched? Chipped? Send 3–5 photos and your location — we’ll help identify the likely problem and recommend the next step.
Problems we solve
Tell us what you see.
The visitor rarely knows they need “honing,” “crystallization” or “resin repair.” You know what the surface looks like. Start there — each of these is a common, often-restorable problem.
Dull or cloudy
Marble that has lost its shine, or stays hazy after cleaning, is usually surface wear, residue or lost polish — not damage you have to live with. It is one of the most restorable problems there is.
Etched
Dull marks, rings or water spots on marble and other acid-sensitive stone are often chemical etching from everyday acids — coffee, citrus, cleaners — not a stain. Etching is refinishable.
Stained
Discoloration that has penetrated into the surface is different from etching, and needs the right treatment for the material. Send a photo and we’ll tell you what we think it is.
Scratched
Scratches can often be honed and polished out, depending on their depth and the stone. Many surfaces look far worse than they actually are once they’re refinished.
Chipped or cracked
Chips and cracks can frequently be repaired rather than replaced, depending on the damage and the material. A photo tells us whether repair is realistic.
Travertine holes
Travertine develops open pits and holes as old filler fails. Those holes can usually be filled and the surface refinished — travertine rarely needs replacing for this alone.
Dark or discolored
Stone that looks darker — especially in bathrooms and showers — can have several causes and should be diagnosed before treatment. Polishing does not solve a moisture problem, and we’ll tell you plainly if that’s what we suspect.
Worn traffic lanes
Entrances, lobbies and corridors lose their finish where feet fall most. Daily cleaning cannot bring that back — restoration can, and it can be scheduled around how the space is used.
Before you replace it
Cleaning, honing, polishing or restoration — know your options first.
Replacing natural stone is expensive and often unnecessary. The right step depends on the stone and the problem:
Restore, don’t replace
Cleaning removes what sits on the surface. Honing evens and smooths it. Polishing and crystallization bring back the shine. Repair addresses chips and cracks. Sealing helps protect the result. We recommend only what your stone actually needs.
An honest assessment
If a surface is genuinely beyond restoring, we’ll tell you plainly. New Galaxy Floor restores, repairs, polishes and maintains the stone you already own — we do not install replacement floors, so our recommendation is about your stone, not a sale.
Where these problems show up
Homes and businesses across the region.
In your home
Marble foyers, kitchen countertops, bathroom vanities and stone floors. Kitchen & bath restoration ›
In commercial spaces
Lobbies, entrances, corridors and elevator areas where cleaning can’t restore worn stone. Commercial restoration ›
Across a portfolio
For property and facility managers weighing restore, maintain or replace. For property managers ›
Our process
From a photo to a finished floor.
Send a few photos
Show us the surface and the problem, and tell us where the property is located.
We identify the issue
We tell you what we’re likely seeing — wear, etching, a stain, damage — and your options.
We assess & recommend
In person where needed, we confirm what you have and recommend the right process, with a test area where appropriate.
Restoration & repair
Honing, polishing, crystallization, filling and repair — matched to your surface, then sealed where appropriate.
Service area
North Carolina · Virginia · Maryland · Washington, DC
Based in North Carolina and serving high-value homes and businesses across Virginia, Maryland and Washington, DC. Not sure whether we cover your area? Call and ask — we’re happy to let you know.